Frequently asked questions about stairlifts
What is the Returns Policy?
Stairlifts are custom made product. The track is cut to the length of your stairs and custom made based on which side of the staircase to mount the unit. As this is a custom made product, cut to your specifications, it is non returnable. Once the
manufacturer has cut the track, your order becomes non-refundable. It is therefore essential that you follow the measurement guidelines, and double check before placing your order.
We wish to help you as much as we possibly can, if you have a question which isn't answered here, please contact us or call one of Acorn's friendly and experienced advisors on 1800 882 978.
